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Act on Alternative Dispute Resolution in Consumer Matters
(Gesetz über die alternative Streitbeilegung in Verbrauchersachen –Verbraucherstreitbeilegungsgesetz)

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Übersetzung durch Eileen Flügel

Translation provided by Eileen Flügel

Stand: Verbraucherstreitbeilegungsgesetz vom 19. Februar 2016 (BGBl. I S. 254, 1039)
Der Stand der deutschsprachigen Dokumentation kann aktueller sein. Vergleichen Sie dazu bitte http://www.gesetze-im-internet.de/vsbg/BJNR025410016.html.

Version information: Act on Alternative Dispute Resolution in Consumer Matters of 19 February 2016 (Federal Law Gazette I p. 254, 1039)
Translations may not be updated at the same time as the German legal provisions displayed on this website. To compare with the current status of the German version, see http://www.gesetze-im-internet.de/vsbg/BJNR025410016.html.

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For conditions governing use of this translation, please see the information provided under "Translations".

           
Part 1
General provisions
Section 1Scope of application
Section 2Consumer conciliation body
Part 2
Private consumer conciliation bodies
Section 3Supporting agencies of the consumer conciliation body
Section 4Competence of consumer conciliation bodies
Section 5Rules of procedure
Section 6Dispute mediators
Section 7Independence and impartiality of the dispute mediator
Section 8Period of office and dismissal of a dispute mediator
Section 9Involvement of consumer associations and trade associations
Section 10Information obligations of the consumer conciliation body
Part 3
Dispute resolution procedure
Section 11Form of notifications
Section 12Language of procedure
Section 13Representation
Section 14Reasons for refusal
Section 15Termination of the procedure at the request of the parties
Section 16Notification of the parties
Section 17Right to be heard
Section 18Mediation
Section 19Conciliation proposal
Section 20Duration of the procedure
Section 21Completion of the procedure
Section 22Confidentiality
Section 23Charge
Part 4
Recognition of private consumer conciliation bodies
Section 24Recognition
Section 25Application for recognition and notification of amendments
Section 26Revocation of recognition
Section 27Competent authority
Part 5
Official consumer conciliation bodies
Section 28Official consumer conciliation bodies
Part 6
General conciliation bodies of the Länder
Section 29General conciliation bodies and power to issue statutory ordinances
Section 30Competence and procedure of the general conciliation body
Section 31Fee
Part 7
Single Point of Contact for Consumer Conciliation, list of consumer conciliation bodies and reporting obligations
Section 32Single Point of Contact for Consumer Conciliation and notification obligations of the competent authorities and supervisory authorities
Section 33List of consumer conciliation bodies and access to the list of the European Commission and to the European Online Dispute Resolution platform
Section 34Reporting and disclosure obligations of the consumer conciliation body
Section 35Consumer conciliation report
Part 8
The trader’s obligations to provide information
Section 36General obligation to provide information
Section 37Information following the start of the dispute
Part 9
Cross-border cooperation
Section 38Cooperation with foreign dispute resolution bodies
Section 39Cooperation with the European Online Dispute Resolution platform
Section 40Support for consumers in cross-border disputes; point of contact for the European Online Dispute Resolution platform
Part 10
Concluding provisions
Section 41Fine provisions
Section 42Power to issue statutory ordinances
Section 43Project funding, research projects, report